Stakeholder Management

Vaal Central Water continues to deliver sustainable value to its stakeholders through provision of bulk water services that are cognisant of the economic, environmental and social impact.  Establishing and maintaining good relations with stakeholders is imperative for successful running of an Entity delivering a basic right, the right to access water. Relationships with stakeholders are guided by the Entity’s values of transparency, integrity, accountability, professionalism and ethical behaviour.

Stakeholders are engaged at various levels and platforms to meet their common and unique needs. The Entity identifies key stakeholders that are affected and/or influence the operations and activities of Vaal Central Water, their information needs and service expectations. Furthermore, the most effective methods for disseminating information to stakeholders are also identified that will result in a transparent and the most appropriate consultative processes. All this information about stakeholders are detailed in the Entity’s Stakeholder Management Plan.

Service level agreement with Mantsopa Local Municipality

Vaal Central Water has had several high-level engagements with MMM chaired by the DWS to review the current service level agreement. Although not finalised, the process is expected to be concluded in the 2021/22 financial year.  

Xhariep District Stakeholder Engagement

Vaal Central Water participated and supported the Ministry of Human Settlements, Water and Sanitation in the Xhariep District Stakeholder Engagement. The engagement took place in June 2021 in line with Government’s efforts to fast-track service delivery in in the District. The stakeholder’s engagement was aimed at aligning and integrating programmes and initiatives that have been rolled out and synchronise with Government’s all-encompassing strategy of growth and development.

The sessions held provided platforms for the sector to unpack its priorities, acknowledge challenges and indicate that in the next five years, it will improve the provision of clean drinking water and decent quality homes for the Communities through collaborative partnerships. Vaal Central Water contributed by opening to the public and touring of the upgraded Jagersfontein Water Treatment Works which is managed by the Entity on behalf of Kopanong Municipality.

The interactions also provided the Entity and other stakeholders with information that can be incorporated in the plans for improved service delivery in general. This is in line with the District Model approach introduced by Government. The integrated approach strategy will also change the face of rural and urban landscapes, by ensuring that they complement each other with an emphasis on local economic development and building the capacity to deliver services at all levels.